mineph Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") describes how mineph ("mineph," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "Player") who access or use the mineph website at https://mineph.com and all associated services, features, games, and content (collectively, the "Platform").

mineph is committed to protecting your privacy and handling your personal data responsibly, transparently, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, or "DPA"), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC).

By registering an account on mineph or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and contact us to close your account.

2. Personal Data We Collect

mineph collects the following categories of personal data in connection with your use of the Platform:

mineph does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive data is collected (e.g., government ID numbers), it is handled with heightened security measures.

3. How We Collect Your Data

mineph collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Data collected automatically when you access the Platform, including cookies, web beacons, server logs, and similar tracking technologies that record your device and usage information.
• Third-party sources: Data received from payment processors (e.g., GCash, PayMaya, BDO, BPI, Metrobank) to verify transactions, and from identity verification service providers used during KYC processes.
• Regulatory sources: Data received from PAGCOR or other regulatory bodies in connection with licensing, compliance, or investigation requirements.

4. Legal Basis for Processing

mineph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given clear, informed consent to the processing of your data for a specific purpose, such as receiving marketing communications or enabling optional platform features.
• Contractual necessity: Where processing is necessary to perform our obligations under the Terms and Conditions you have agreed to, including account management, payment processing, and game delivery.
• Legal obligation: Where processing is required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, PAGCOR reporting requirements, and NPC data protection rules.
• Legitimate interests: Where processing is necessary for mineph's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.

5. How We Use Your Personal Data

mineph uses your personal data for the following purposes:

• To create, verify, and manage your mineph account.
• To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, BDO, BPI, Metrobank, and other supported payment methods.
• To conduct Know Your Customer (KYC) identity verification as required by applicable regulations.
• To deliver and improve the games, features, and services available on the mineph Platform.
• To detect, investigate, and prevent fraud, money laundering, cheating, and other prohibited activities.
• To comply with legal and regulatory obligations, including reporting to PAGCOR and other competent authorities.
• To send you transactional communications, such as deposit confirmations, withdrawal notifications, and account security alerts.
• To send you promotional and marketing communications, where you have opted in to receive them.
• To provide customer support and respond to your inquiries and complaints.
• To personalize your experience on the Platform based on your gaming preferences and history.
• To enforce our Terms and Conditions and other applicable policies.
• To conduct internal analytics and research to improve the Platform.

6. Sharing Your Personal Data

mineph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BDO, BPI, Metrobank, and other payment service providers, to process your financial transactions.
• Identity verification providers: Third-party KYC and AML service providers who assist us in verifying your identity and complying with regulatory requirements.
• Technology and hosting providers: Cloud hosting, server infrastructure, and software service providers who support the operation of the mineph Platform under strict data processing agreements.
• Customer support providers: Third-party live chat and support platform providers who assist us in delivering customer service.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent authorities, where disclosure is required by law or regulation.
• Professional advisors: Legal counsel, auditors, and other professional advisors, where necessary for the conduct of mineph's business.

All third-party service providers who process personal data on behalf of mineph are required to do so under written data processing agreements that impose obligations consistent with the Philippine Data Privacy Act and this Policy.

7. Data Retention

mineph retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule:

• Account data and gaming records are retained for a minimum of five (5) years from the date of account closure, in accordance with applicable AML and gaming regulatory requirements.
• KYC documents are retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Marketing consent records are retained for as long as you remain a registered mineph player or until you withdraw your consent, whichever is earlier.

Upon expiry of the applicable retention period, mineph will securely delete or anonymize your personal data in accordance with its data disposal procedures.

8. Cookies and Tracking Technologies

mineph uses cookies and similar tracking technologies (such as web beacons and pixel tags) on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you use the Platform.

We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences and settings (e.g., language, display preferences) to improve your experience.
• Analytics cookies: Help us understand how players interact with the Platform so we can improve its performance and content. These cookies collect aggregated, anonymized data.
• Marketing cookies: Used to deliver relevant promotional content to you based on your interests and gaming activity, where you have consented to receive marketing communications.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the mineph Platform. For more information on managing cookies, refer to your browser's help documentation.

9. Data Security

mineph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the mineph Platform.
• Encryption of sensitive data at rest, including financial information and KYC documents.
• Access controls limiting personal data access to authorized personnel on a strict need-to-know basis.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Staff training on data protection obligations and security best practices.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, mineph will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act and NPC Circular No. 16-03.

While mineph takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your mineph login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

10. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by mineph:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed, as set out in this Policy.
• Right of access: You have the right to request a copy of the personal data mineph holds about you and information about how it is processed.
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data held by mineph.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to mineph's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact the mineph Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days in accordance with NPC guidelines. We may need to verify your identity before processing your request.

11. Children's Privacy

The mineph Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online gaming. mineph does not knowingly collect personal data from individuals under the age of 21.

If mineph becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the mineph Platform, please contact us immediately at [email protected].

Parents and guardians are encouraged to use parental control tools and to monitor their children's internet activity to prevent access to online gaming platforms.

12. Changes to This Privacy Policy

mineph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page under "Last Updated."

When material changes are made to this Policy, mineph will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect, where reasonably practicable. Your continued use of the mineph Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

We recommend bookmarking this page and reviewing it periodically to stay informed of how mineph protects your personal data.

13. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by mineph, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the mineph Platform.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.

This Privacy Policy was last updated on January 1, 2026 and supersedes all previous versions. By using the mineph Platform, you confirm that you have read and understood this Policy.